Cancellation & Refund Policy

On ZeeZoom you buy credit packs with a one-time payment, with no subscription. Purchases are processed by Paddle.com, the Merchant of Record for your order, and refunds are issued through Paddle.

Nothing in this policy limits your rights under the Israeli Consumer Protection Law, 5741-1981. Where the law gives you a longer cancellation period (for example senior citizens, people with disabilities or new immigrants, in the circumstances the law sets), it applies.

You can cancel a credit pack purchase within 14 days of the purchase or of receiving the transaction confirmation and details — whichever is later — for a full refund, provided no credits from that pack were used.

If some credits from the pack were used, you receive a pro-rated refund for the unused credits.

No cancellation fee is charged, even though the law allows up to 5% of the price or ILS 100, whichever is lower.

After the cancellation period, unused credits are not refunded, but they remain in your account with no expiry.

Credits used for a completed creation are non-refundable, because the service was delivered and the AI provider costs were already paid.

Before each creation, credits are only reserved. If a creation fails for technical reasons, the reserved credits are released automatically and not charged.

If you believe you were charged in error, contact us and we will look into it.

You can give notice of cancellation by email to [email protected], by phone at [customer phone], or directly with Paddle through the link in your receipt. Include your account email and the transaction number.

Refunds go back to the original payment method within 14 days of receiving the cancellation notice. When it appears on your card also depends on your card issuer.

We may decline repeated refund requests or requests intended to abuse this policy, to the extent the law allows.